FAQ

1.     What is a national Police check?

A National Police History Check (NPHC) is a document that lists an individual’s disclosable court outcomes and pending charges sourced from the databases of all Australian police jurisdictions. Certain convictions, such as spent or juvenile convictions, may not be disclosed on a NPHC in accordance with the legislation and policies of the various police jurisdictions.

2.     For what purpose would I need a police check?

When you are applying for employment, volunteering or working in positions of trust.

3.     How long will it take to process my application?

Results sent within 2 or 3 days in most cases, Sometimes applications require further investigation by the Australian Criminal Intelligence Commission (ACIC), and can take longer to return. If you are concerned about the progress of your application contact us for further information.

4.     What documents can be included in the 100 points of ID Check?

100 point Identification guide:

Document Type

Document

Points Value

You must provide either:
• one primary document
  OR
• at least one secondary document that includes a photograph.

Primary Documents (Choose 0-1)
Australian birth certificate(not an extract) or birth card
Australian citizenship certificate
Australian Passport (current or expired within the last two years)
International Passport (current)

70

Your initial document from this group will be awarded 40 points

Secondary Documents (Choose 0-1)
Australian Driver Licence or Learners Permit (current)
Australian Firearms Licence (with photo)
State or federal government employee identity
Centerlink or social security card (current)
Department of Veterans Affairs card
Tertiary education institution photo identity

40

All documents in this group will attach 25 points.
Only one card from each institution may be counted.

Secondary Documents Continued (Choose 0-3)
Australian Driver Licence or Learners Permit (current)
Australian Firearms Licence (with photo)
State or federal government employee photo identity
Centerlink or social security card (current)
Department of Veterans Affairs card
Tertiary education institution photo identity
Proof of Age card

25

All documents in this group will attach 25 points.
Only one card from each institution may be counted.

Secondary Documents Continued (Choose 0-4)
Medicare card
Property lease / rental agreement
Council rate notice
Property insurance papers
A utility bill
Motor vehicle registration / insurance
Professional or trade association card
A financial institution debit / credit card
A financial institution passbook / statement

25

 

5.     What is included in the national police check certificate?

A National Police Check certificate lists your disclosable court outcomes and pending charges, this includes any interstate matters. The certificate will not include any restricted court outcomes, such as spent and certain juvenile convictions.

6.     How do I dispute information contained on my police check?

Applicants who wish to dispute information recorded on their National Police Check certificate should contact Quickcheck4U

7.     How will I receive my national Police check certificate?

Once your National Police Check is processed and complete, we will send your Police Check certificate to you via email. At an additional cost you can also receive a printed certificate through the post. An additional fee is charged if you choose this option after your application is made.

8.     Will my police check certificate be recognised throughout Australia?

Quickcheck4U is an Accredited Agency of ACIC, and the data is obtained directly from the Australian Police Records and under Australian legislation, therefore our results and Police Check certificate is readily accepted throughout Australia.

9.   How old must I be to apply for a police check?

18 years of age.

10.   How do I track my application?

You can track the progress and status of your Police Check via our online tracking function through our web page. All you will need is your Reference code, which will be emailed to you, and personal details to log into our online portal.

11.   When do I need an agreement?

You will need to enter in an agreement with us if you are applying for police checks as an organisation, Quickcheck4U is a social enterprise business of Suncare Community Services Ltd. Access to the ACIC  service can only be done pursuant to the ACIC terms of service.

12.   Who can certify copies of my ID?

Certification of true copies can be carried out by:

 

Occupations

Chiropractor

Dentist

Legal practitioner

Medical practitioner

Nurse

Optometrist

Patent attorney

Pharmacist

Physiotherapist

Psychologist

Trade marks attorney

Veterinary surgeon

 

 

Other Persons

Agent of the Australian Postal Corporation who is in charge of an office supplying postal services to the public

Australian Consular Officer or Australian Diplomatic Officer (within the meaning of the Consular Fees Act 1955)

Bailiff

Bank officer with 5 or more continuous years of service

Building society officer with 5 or more years of continuous service

Chief executive officer of a Commonwealth court

Clerk of a court

Commissioner for Affidavits

Commissioner for Declarations

Credit union officer with 5 or more years of continuous service

Employee of the Australian Trade Commission who is:

(a) in a country or place outside Australia; and

(b) authorised under paragraph 3 (d) of the Consular Fees Act 1955; and

(c) exercising his or her function in that place

Employee of the Commonwealth who is:

(a) in a country or place outside Australia; and

(b) authorised under paragraph 3 (c) of the Consular Fees Act 1955; and

(c) exercising his or her function in that place

Fellow of the National Tax Accountants’ Association

Finance company officer with 5 or more years of continuous service

Holder of a statutory office not specified in another item in this Part

Judge of a court

Justice of the Peace

Magistrate

Marriage celebrant registered under Subdivision C of Division 1 of Part IV of the Marriage Act 1961

Master of a court

Member of Chartered Secretaries Australia

Member of Engineers Australia, other than at the grade of student

Member of the Association of Taxation and Management Accountants

Member of the Australian Defence Force who is:

(a) an officer; or

(b) a non‑commissioned officer within the meaning of the Defence Force Discipline Act 1982 with 5 or more years of continuous service; or

(c) a warrant officer within the meaning of that Act

Member of the Institute of Chartered Accountants in Australia, the Australian Society of Certified Practising Accountants or the Institute of Public Accountants

Member of:

(a) the Parliament of the Commonwealth; or

(b) the Parliament of a State; or

(c) a Territory legislature; or

(d) a local government authority of a State or Territory

Minister of religion registered under Subdivision A of Division 1 of Part IV of the Marriage Act 1961

Notary public

Permanent employee of the Australian Postal Corporation with 5 or more years of continuous service who is employed in an office supplying postal services to the public

Permanent employee of:

(a) the Commonwealth or a Commonwealth authority; or

(b) a State or Territory or a State or Territory authority; or

(c) a local government authority;

with 5 or more years of continuous service who is not specified in another item in this Part

Person before whom a statutory declaration may be made under the law of the State or Territory in which the declaration is made

Police officer

Registrar, or Deputy Registrar, of a court

Senior Executive Service employee of:

(a) the Commonwealth or a Commonwealth authority; or

(b) a State or Territory or a State or Territory authority

Sheriff

Sheriff’s officer

Teacher employed on a full‑time basis at a school or tertiary education institution

Member of the Australasian Institute of Mining and Metallurgy

 

 

 13.   Which services do we not provide?

  • VISA Applications / overseas Immigration Departments
  • Liquor and Gaming licences
  • Australian Citizenship
  • Prison services/Parole Board/ Corrections
  • Police applicants/Recruits
  • Court officials, court processes
  • Judges, Magistrates, Jurors, Justice of the peace
  • Firearms/ Ammunition licensing
  • Teacher employment
  • Department of Transport Driver Accreditation
  • Applicants who do NOT have a primary place of residence in Australia

 14.   What if there is an error on my certificate?

Please contact our support line and we will help with your enquiry.

15.   How long is a national police check valid?

National Police History Checks are current as of the date of issue. A NPHC has no period of validity; it is up to employers and organisations discretion to determine the period of time for which they will accept a NPHC. Government agencies require. In all cases Police certificates should not more than three years old.

If your query can’t be answered by our FAQ section, please call our support team.